WearFlame

Return, Exchange & Refund Policy

Last updated: April 2026

7-Day Return & Exchange Window

We accept return and exchange requests within 7 days of delivery for eligible items. Proper proof is mandatory — please read the full conditions below.

What qualifies for a Return or Exchange?

Eligible

✓Manufacturing defects (stitching, print issues)
✓Wrong print delivered
✓Wrong size delivered by us
✓Item significantly different from description
✓Damaged / defective item received

Not Eligible

✗Change of mind or wrong size self-ordered
✗Items washed, worn, or altered
✗Items without original tags / packaging
✗Requests raised after 7 days of delivery
✗Size concerns without measurement proof
✗Requests without clear photo / video proof

Proof Required — No exceptions

•Returns and exchanges are accepted only for manufacturing defects or print issues.
•Size-related concerns must be supported with product images and measurement proof (tape measure against the item).
•Clear photos and/or an unboxing video showing the defect or issue are required.
•Requests submitted without valid proof will not be approved.

How to raise a Return or Exchange request

1
Log in to your account — Go to My Orders and open the delivered order.
2
Click Return or Exchange — Choose "Request Return" for a refund or "Request Exchange" for a replacement — both options are available on the order detail page.
3
Select reason & upload proof — Pick the reason, upload clear photos (up to 3) and optionally a short video (max 1 min) showing the issue.
4
Submit & await review — We review all requests within 2 business days and update you on the status.
5
Ship it back (if approved) — Once approved we share the return address. For defective/wrong items the return shipping cost is covered by us.
6
Refund or replacement dispatched — After inspection your refund is credited or the replacement is dispatched within the timelines below.

Exchange Policy

We support direct exchanges for eligible items — you do not need to place a fresh order.

•Exchange requests are accepted within 7 days of delivery.
•The replacement is dispatched for the same product in a different size or colour (subject to availability).
•Exchange is only approved if the issue qualifies under the eligible reasons above.
•Clear proof (photos / video) is mandatory — same as returns.
•If the desired variant is out of stock, a full refund will be issued instead.

Refund Timeline

Refund Method	Timeline
Original Payment Method (UPI / Card)	5–7 business days after approval
Bank Transfer (NEFT)	3–5 business days after approval
Store Credit / Coupon	Within 24 hours of approval

Return Shipping Costs

•Defective / wrong item: Return shipping is fully covered by WearFlame.
•Other eligible returns: Customer bears the return shipping cost.

All WearFlame products are custom print-on-demand items. We are unable to accept returns or exchanges for change of mind. All sales are final unless the item is defective, incorrect, or damaged.

Questions? Contact us at support@wearflame.com — we typically respond within 24 hours.